Customer Service Documents

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Sunset Pacific Transportation strives to provide the best possible customer service through on time, claim free deliveries.

3PL Friendly! 

We will set all delivery appointments well in advance of the expected delivery date.

Our professional staff is here to assist you from beginning to end with  rate quoting, tendering, pick up, in transit, and delivery of your shipment.    You are not handed off to dispatch or the driver.   Our Customer Service Team will be your point of contact.

In the event of any delay, we will proactively reschedule delivery appointments before the original delivery appointment.  We track the loads throughout the day, to ensure quality service.

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Utilize the 4th Mode for great transit times.  

Most shipments are delivered within 7 business days if not much sooner.   As a general rule, shipments tendered during the week will deliver the following week.    However, if you have stringent delivery times or MABD dates that must be met, Inform your Sales Representative!

  • Flexible Spot Quote Pricing Available through email, website, or phone!
  • Tender through email, EDI, API, or website.
  • Same day pick up on most days.
  • Tracking available through website, email request, or phone.
  • PODs available through website or email request.
  • One Representative to help you from beginning to end.
  • Delivery appointments made well in advance.
  • Billing through email, EDI, your web portal, or US Mail.


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Utilize the NEW  Mode.  Consolidation.