Customer Service Documents
Sunset Pacific Transportation strives to provide the best possible customer service through on time, claim free deliveries.
Our professional staff is here to assist you from beginning to end with rate quoting, tendering, pick up, in transit, and delivery of your shipment. You are not handed off to dispatch or the driver. Our Customer Service Team will be your point of contact.
In the event of any delay, we will proactively reschedule delivery appointments before the original delivery appointment. We track the loads throughout the day, to ensure quality service.
Get great rates, customer service and excellent transit times
Most shipments tendered during the week will deliver the following week. We also honor “Must Have By” dates whenever possible — simply inform your customer service representative if you have them. Our great rates and service are paired with transit times that can sometimes vary depending on origin, destination and other shipping factors.
- Flexible Spot Quote Pricing Available through email, website, or phone!
- Tender through email, EDI, API, or website.
- Same day pick up on most days.
- Tracking available through website, email request, or phone.
- PODs available through website or email request.
- One Representative to help you from beginning to end.
- Delivery appointments made well in advance.
- Billing through email, EDI, your web portal, or US Mail.