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Customer Service Documents

Sunset Pacific Transportation strives to provide the best possible customer service through on time, claim free deliveries.
Call Us: 1-800-280-1677

Personalized service for both 3PLs and Direct Shippers
We will set all delivery appointments well in advance of the expected delivery date.

Our professional staff is here to assist you from beginning to end with rate quoting, tendering, pick up, in transit, and delivery of your shipment. You are not handed off to dispatch or the driver. Our Customer Service Team will be your point of contact.

In the event of any delay, we will proactively reschedule delivery appointments before the original delivery appointment. We track the loads throughout the day, to ensure quality service.

Partial Truckload & Volume LTL Shipping

Get great rates, customer service and excellent transit times

Most shipments tendered during the week will deliver the following week. We also honor “Must Have By” dates whenever possible — simply inform your customer service representative if you have them. Our great rates and service are paired with transit times that can sometimes vary depending on origin, destination and other shipping factors.

  • Flexible Spot Quote Pricing Available through email, website, or phone at 1-888-533-4086!
  • Tender through email, EDI, API, or website.
  • Same day pick up on most days.
  • Tracking available through website, email request, or phone.
  • PODs available through website or email request.
  • One Representative to help you from beginning to end.
  • Delivery appointments made well in advance.
  • Billing through email, EDI, your web portal, or US Mail.